LightBooth Events

Privacy Policy

Effective Date: January 3, 2025

LightBooth Events ("LightBooth," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, contact us, or book our services.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Event date
  • Event location
  • Details you submit through inquiry, quote, or booking forms
  • Information you provide by email, phone, text, or other direct communication

Payment Information

  • If you make a payment, billing and transaction details may be processed through secure third-party payment providers
  • We do not store full credit card information on our own servers unless explicitly supported and secured through our payment processor integrations

Event Photos and Media

  • Photos, videos, overlays, templates, guest-entered data, or other content captured through our photo booth and related services

Technical and Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral source
  • Cookies and analytics data

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide quotes
  • Process bookings and payments
  • Communicate with you before and after your event
  • Deliver and improve our services
  • Provide digital galleries or event media
  • Customize your photo booth experience
  • Maintain internal business records
  • Improve website performance, marketing, and customer experience
  • Comply with legal, regulatory, insurance, or contractual obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information only where reasonably necessary, including with:

  • Payment processors
  • Website hosting providers
  • Cloud storage providers
  • Customer communication tools
  • Gallery delivery or event software providers
  • Professional advisors or insurers
  • Government, regulatory, or law enforcement authorities when required by law

We take reasonable steps to ensure service providers handle information appropriately.

4. Photos, Media, and Promotional Use

We may use event photos or media for portfolio, website, social media, promotional, or marketing purposes unless:

  • you request in writing before the event that your event media not be used, or
  • your agreement with us states otherwise

If you prefer that your images not be used for promotional purposes, please notify us in writing before your event.

5. Data Storage and Retention

We retain information only for as long as reasonably necessary for business, legal, operational, and customer service purposes.

Unless otherwise agreed:

  • Event galleries or media may be stored for a limited period after the event
  • Some records may be retained longer for accounting, legal, insurance, or dispute-resolution purposes

We reserve the right to delete event media or records after our retention period.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

  • Understand website traffic and usage
  • Improve website performance
  • Support advertising and remarketing
  • Enhance user experience

You can adjust your browser settings to disable cookies, but some parts of the site may not function properly.

7. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access certain personal information we hold about you
  • Correct or update your information
  • Withdraw consent to marketing communications
  • Request deletion of certain personal information where applicable

To make a privacy-related request, contact us using the contact details below.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services and Links

Our website or services may contain links to third-party websites or rely on third-party platforms. We are not responsible for the privacy practices, policies, or content of those third parties. You should review their policies separately.

10. Children's Privacy

Our services are not directed to children as a primary audience through this website. If we become aware that personal information has been submitted inappropriately, we will take reasonable steps to address it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date. Continued use of our website or services after updates means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

LightBooth Events

info@lightbooth.ca

204-805-5350